Terms of service

Effective From: 18 July, 2026

Welcome to Baewish. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.

1. About Baewish

Baewish is an online beauty and cosmetics retailer offering authentic skincare, makeup, beauty accessories, and related products throughout Bangladesh.

2. Eligibility

To use our services, you must:

  • Be at least 16 years of age, or use the website under the supervision of a parent or legal guardian.
  • Provide accurate and complete information when placing an order or creating an account.
  • Use the website only for lawful purposes.

3. Products & Availability

We make every effort to ensure that product descriptions, pricing, images, and availability are accurate. However:

  • Product colors may vary slightly depending on your device or screen settings.
  • Availability is subject to change without notice.
  • We reserve the right to discontinue or modify products at any time.

4. Pricing

All prices are displayed in Bangladeshi Taka (BDT) unless stated otherwise.

While we strive for accuracy, pricing errors may occasionally occur. If an error is identified after an order is placed, we reserve the right to cancel the order and issue a full refund for any amount already paid.

5. Orders

Submitting an order does not guarantee acceptance.

Baewish reserves the right to refuse or cancel any order for reasons including:

  • Product unavailability.
  • Pricing or technical errors.
  • Suspected fraudulent activity.
  • Payment verification issues.
  • Violation of these Terms.

If a prepaid order is cancelled by Baewish, any payment received will be refunded.

6. Payments

We accept the payment methods displayed at checkout, including Mobile Financial Services, online payment gateways, and Cash on Delivery where available.

You agree to provide accurate payment information and authorize us to process your payment for the total order amount.

7. Shipping & Delivery

Delivery times are estimates and may be affected by courier operations, weather conditions, public holidays, or other circumstances beyond our control.

Please refer to our Shipping & Delivery Policy for complete information.

8. Returns & Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy.

Customers should review that policy before making a purchase.

9. User Accounts

If you create an account with Baewish, you are responsible for:

  • Keeping your login credentials confidential.
  • Restricting unauthorized access to your account.
  • All activities that occur under your account.

Notify us immediately if you suspect unauthorized use of your account.

10. Acceptable Use

You agree not to:

  • Use the website for any unlawful purpose.
  • Attempt to gain unauthorized access to our systems.
  • Interfere with the operation or security of the website.
  • Upload or distribute malicious software.
  • Copy, reproduce, or exploit website content without prior written permission.
  • Use automated tools to scrape or collect data from the website without authorization.

11. Intellectual Property

Unless otherwise stated, all content on the Baewish website, including but not limited to:

  • Logos
  • Brand names
  • Product images
  • Graphics
  • Website design
  • Text
  • Icons
  • Layouts

is the property of Baewish or its licensors and is protected by applicable intellectual property laws.

You may not copy, distribute, modify, or commercially use any content without our prior written consent.

12. Product Information

We aim to provide accurate information about our products. However:

  • Product packaging may change from time to time.
  • Ingredient lists may be updated by manufacturers.
  • Customers should always review the product packaging before use.

Baewish does not guarantee that products are suitable for every individual. Customers are responsible for reviewing ingredient information and conducting a patch test where appropriate.

13. Disclaimer

Our products are intended for cosmetic and personal care purposes only.

Information provided on the website is for general informational purposes and should not be considered medical advice.

If you have allergies, sensitive skin, or a medical condition, consult a qualified healthcare professional before using any cosmetic product.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Baewish shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our total liability relating to any order shall not exceed the amount paid for the relevant product(s).

Nothing in these Terms excludes liability that cannot legally be excluded under the laws of Bangladesh.

15. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, services, or legal obligations.

Updated Terms will be posted on this page with a revised Effective Date. Continued use of our website after changes take effect constitutes acceptance of the updated Terms.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the People's Republic of Bangladesh.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts of Bangladesh.

18. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Baewish Customer Support

Email: support@baewish.com

Phone: +880 1783 367124

Business Hours: Saturday – Thursday, 10:00 AM – 8:00 PM (Bangladesh Time)