Privacy policy
Effective From: July 18, 2026
At Baewish ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, place an order, or interact with our services.
By using Baewish, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you create an account, place an order, or contact us, we may collect:
- Full name
- Email address
- Mobile phone number
- Delivery address
- Billing address
- Date of birth (if voluntarily provided)
- Gender (if voluntarily provided)
Account Information
If you create an account, we may collect:
- Username
- Encrypted password
- Order history
- Wishlist
- Saved addresses
Payment Information
We do not store your debit card, credit card, or mobile financial service PINs.
Payments are securely processed through trusted third-party payment providers. We may receive confirmation of successful payment but do not have access to your confidential payment credentials.
Device & Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Language settings
- Date and time of access
- Pages visited
- Referral source
- Cookies and similar technologies
2. How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Verify payments.
- Provide customer support.
- Send order confirmations and shipping updates.
- Respond to inquiries and complaints.
- Improve our products and website.
- Personalize your shopping experience.
- Prevent fraud and unauthorized activities.
- Comply with legal obligations.
With your consent, we may also send promotional emails, SMS messages, or marketing communications about new products, offers, and events.
You may opt out of marketing communications at any time.
3. Cookies
Our website uses cookies and similar technologies to:
- Remember your preferences.
- Keep you logged in.
- Improve website performance.
- Analyze visitor behavior.
- Measure advertising effectiveness.
You may disable cookies through your browser settings, although some website features may not function properly.
4. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information only when necessary with:
- Delivery and courier partners.
- Payment service providers.
- Technology and hosting providers.
- Marketing service providers acting on our behalf.
- Government authorities when legally required.
All service providers are expected to handle your information securely and only for the purposes specified by Baewish.
5. Marketing Communications
If you subscribe to our newsletter or promotional updates, we may send:
- New product announcements
- Special offers
- Discount campaigns
- Beauty tips
- Educational content
You can unsubscribe at any time by:
- Clicking the unsubscribe link in our emails.
- Contacting our customer support.
6. Data Security
We implement reasonable administrative, technical, and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
These measures include:
- Secure HTTPS encryption
- Password encryption
- Access controls
- Secure servers
- Regular security monitoring
While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfill your orders.
- Provide customer support.
- Maintain business records.
- Meet legal, accounting, and tax requirements.
- Resolve disputes and enforce our agreements.
When your information is no longer required, we will securely delete or anonymize it where reasonably practicable.
8. Your Rights
Subject to applicable law, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your account or personal information.
- Withdraw consent for marketing communications.
- Request a copy of your personal data where applicable.
Some requests may be subject to legal or operational limitations.
9. Children's Privacy
Baewish is intended for individuals aged 18 years or older.
We do not knowingly collect personal information from children under the age of 18 without the consent of a parent or legal guardian.
If we become aware that such information has been collected unintentionally, we will take reasonable steps to remove it.
10. Third-Party Services
Our website may include links to third-party websites, payment gateways, social media platforms, or external services.
Baewish is not responsible for the privacy practices, policies, or content of these third-party services. We encourage users to review their respective privacy policies before sharing personal information.
11. International Data Processing
Your information may be processed or stored using cloud-based services or technology providers located outside Bangladesh.
Where applicable, we take reasonable measures to ensure that your personal information receives an appropriate level of protection consistent with this Privacy Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, or legal requirements.
Any updates will be posted on this page with a revised Effective Date.
Your continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Baewish Customer Support
Email: support@baewish.com
Phone: +880 1783 367124
Business Hours: Saturday –Thursday, 10:00 AM – 8:00 PM (Bangladesh Time)